Refund policy

Return & Refund Policy We accept return requests within 30 days after you receive your item. How to start a return Please contact us first at yirobigt@yahoo.es with your order number and the reason for the return. Do not send items back without contacting us. Returns sent without approval cannot be accepted. Because our products ship from our fulfillment partners, the return address may vary by product. We will send you the correct return address and instructions by email. Conditions Items must be unused, unwashed, and in their original condition and packaging, with tags attached. For hygiene reasons, lingerie and underwear cannot be returned unless they arrive damaged or incorrect. Return shipping The customer is responsible for return shipping costs, except when the item arrived damaged, defective, or incorrect. Damaged or wrong items Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days with photos, and we will offer a replacement or a refund. In most cases, you will not need to send the item back. Refunds Once your return is received and inspected (or your damage claim is approved), we will notify you. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the refund. Exchanges To exchange an item, request a return and place a new order for the item you want. Questions Contact us at yirobigt@yahoo.es.